Visit us at Civil Service Live in London

We are attending Civil Service Live 2016 in London on Tuesday 12 and Wednesday 13 July!

What is Civil Service Live? I hear you asking: An annual programme of learning events organised by the Cabinet Office, is the answer. And we will be there showcasing how to be more connected to your target audiences through online surveys. Read on to find out more about data storage, security, mobile responsiveness and multi-language features…

Our team can’t wait to return, following a very successful event last year where they mingled with public sector colleagues and private sector partners. Mo, Andrew and Naz will be on hand at Stand 37 on Level 3, to chat about the advanced survey features that can help your organisation.

  • Would you like feedback from the people who use your services?
  • Do you need to know how engaged your employees are?
  • Would you like to gain more customer insight?
Civil Service Live 2016
The SmartSurvey Team at Civil Service Live 2015

Andrew Morgan, Head of New User Support, is looking forward to attending Civil Service Live again. “Last year we enjoyed talking to people about data security issues and were surprised that many people were unaware of the EU Privacy Law that had been introduced in 2015. Signing up to SmartSurvey solves any data protection issues immediately and we are looking forward to chatting to people this year about their plans for tackling this important issue”.

If you, or any or your colleagues plan on attending, please visit the SmartSurvey exhibition stand to chat with the team. Here are just a few topics you might like to know more about:

Data Storage & Security

We take data protection and security very seriously! We are ISO27001 certified, registered under the Data Protection Act and fully compliant with UK/EU Privacy Laws.

On October 6, 2015, the European Court of Justice declared the Safe Harbour agreement invalid, meaning that the processing of data between the EU and the US was no longer compliant with EU data protection laws. However, you can rest assured that all our data is stored on UK/EU servers and will never leave the EU.

Mobile Surveys

Mobile technology is dominating everybody’s lives! Consumers today rely on their smartphone for mobile research and for communicating directly with brands, businesses and organisations. You can create a customised mobile responsive survey with no additional set up that will let you increase the reach of your market research.

Mobile surveys can help you stand out from the crowd, capturing your audience’s attention immediately. Send your survey by SMS or capture data out in the field with Offline Surveys.

Read our blog  post on features available when using mobile friendly surveys.

Multi-User Management

SmartSurvey is built for teams! We provide multi-user functionality and management options that allow many users, within the same organisation, to use SmartSurvey without having to share an account. This has significant security benefits within organisations, especially those dealing with sensitive or private data.

Multi Language Support

One of our most advanced features is full multi-language support. This allows respondents of all nationalities to provide feedback to your online questionnaires. You can create surveys in any language, including Welsh, Chinese, Arabic and Urdu.

All results are compiled in one data set, making analysis and reporting simpler. The survey software presents results in your chosen language, for example, you can choose to receive the questionnaire answers in English, even if the survey was completed in the respondent’s native language.

Survey Support

The SmartSurvey team is based in the United Kingdom, so when you need support you will be speaking to our team in the UK. You can contact us via support tickets from your account, email, live online chat, our free 0800 number and social media.

Visit Us at Civil Service Live

Civil Service Live, a free event for all civil servants, is located in the heart of Westminster at The QEII Centre, Broad Sanctuary, London, SW1P 3EE on July 12 and 13. We would love to see you there, please contact us if you would like to schedule an appointment to come and talk with us or just drop by for a quick chat!

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