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sms surveys

SMS for Customer Satisfaction Surveys

SMS for Customer Satisfaction Surveys

SMS is a survey distribution channel that often gets overlooked. Maybe because it can feel a little old-fashioned, with thoughts of old Nokia phones and so on, but in reality, it’s a powerful tool to use as part of your customer service surveys. Let’s take a look at why that is, and what SMS can do for you.

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Don’t be late to the mobile party: Benefits of Offline and SMS Surveys

Some people live by the expression ‘if you want something done, ask a busy person’? Life gets increasingly faster and we are constantly on the lookout for efficient ways to get more done during the day. Ofcom reports that Smartphones have overtaken laptops as the most popular device for getting online. This, coupled with the fact that texting is one of the most popular methods of communication, means it makes sense to send your survey invites by SMS. Read on to learn how Offline and SMS surveys...