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satisfaction survey

Customer Feedback Survey Follow-up

Customer Feedback Survey Follow-up

If you logged in to SmartSurvey recently you may have noticed the small banner asking you to take part in a feedback survey. If you did, we'ed like to say a big thank-you! We’ve been hard at work reviewing the responses received and we're using that insight to feed into our development process.

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Tips on Collecting Sensitive Online Survey Data

When conducting surveys, it’s sometimes necessary to collect sensitive online survey data. The new General Data Protection Regulations (GDPR) will enforce specific requirements for processing personal data of subjects residing in the EU, and it is essential to abide by the changes.

Surveys: Online vs Paper

We often get asked the question - which is more effective, online or paper surveys? In the current eco-friendly climate, you might immediately jump to the assumption that online surveys are a more efficient, cost-effective way to collect data. However, if your target demographic is not receptive to online questionnaires what are your options?

5 Ways of preventing questionnaire fatigue

If you are one of the many companies using online surveys to keep up with consumer trends, it’s important that you are aware of questionnaire fatigue and the different ways to prevent it. With the number of surveys increasing every year, it is key to your success that you make sure you are not wasting your time or marketing budget on collecting data that’s irrelevant.

Importance of conducting Patient Satisfaction Surveys

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly online surveys offer a simple way to collect information for finding gaps in customer care and to understand how to improve services.

How to implement a Customer Satisfaction Survey

Customer satisfaction is essential for organisations to grow in today’s fast changing business environment. Gathering feedback via surveys can be a powerful management tool, so here we take an in-depth look at how to implement a customer satisfaction survey.

5 Customer Satisfaction Survey Mistakes

A well-designed customer satisfaction survey can provide your organisation with essential insight that will help you compete in today’s competitive market. By listening and acting on feedback you can improve your customer UX which will increase referrals and keep consumers coming back for more.

Political Surveys and Online Polls

Political surveys and online polls have had a bumpy ride since Brexit. But heading into the General Election, the public’s attention is firmly on the polls! Politics can be as unpredictable as the weather but despite that fact, we love to try to predict opinion. Online polls have many benefits, including influencing the decisions made by party leaders, so ignore them at your peril…

The Value of Market Research

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficial for any organisation to take a look to see what will drive success and a good place to start is to assess the value of market research. A well-designed online survey is the best method of learning what you are doing well and how you can improve it. Find out more about how to conduct successful market research…

Why You Need a Customer Satisfaction Survey

Companies tend to thrive in business when they manage to achieve a consistent rate of happy customers. A customer satisfaction survey is the best tool at your disposal to measure what they like or dislike and how they rate the customer service they received. It is also essential to find out if there is any dissatisfaction and what the reasons for it are.