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rating questions

Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on...

Survey Data Analysis – How To Get More Insight

Survey data analysis can help give you a better understanding of the decisions your customers make and increase the success of long-term business planning. By delving deeper into the data you collect via questionnaires you can gain better insight, which in turn will lead to better decision making.

How to Create a Survey for Your Market Research

When it comes to market research, it is important to use surveys, and ask questions to your possible customers, to know what they want in a product. Depending on who your target audience is, what kind of product or services your business sells, and what information you would like to get from your target audience, are all factors that will influence the content and questions which are going to be asked, in the surveys that you create. Determine the extent of the survey The first step is to...

What are Likert Scales and How do I Use Them?

Likert scales are used in almost all online surveys, although most people don’t actually know what they are. It is important, however, to not confused Likert scales with Likert items. The items are the actual points on the scale, whereas the scale is the sum total of all the items. So, for instance, if you ask respondents to rate something on a scale of 1 to 5, this is a Likert scale.

When to Use Ranking Questions and Rating Questions

Too many people use ranking questions and rating questions as if they are one and the same thing. This is quite a serious error, since they are very different. Understanding the difference will also allow you to better grasp when to use each type of question. Rating Questions With rating survey questions, a person is asked to compare two separate parts. Usually, they have to do this on a scale of one to 10, although others prefer one to five or actual terms (very important, important, somewhat...