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questionnaire tool

Tips on Collecting Sensitive Online Survey Data

When conducting surveys, it’s sometimes necessary to collect sensitive online survey data. The new General Data Protection Regulations (GDPR) will enforce specific requirements for processing personal data of subjects residing in the EU, and it is essential to abide by the changes.

Zapier and SmartSurvey Partner Up

SmartSurvey just got a lot more connected – find out how we have updated our Zapier integration! SmartSurvey connects with 1,000+ apps on Zapier, including Salesforce, Office 365, Google Sheets, and Hubspot allowing you to automatically send information from survey responses to your other favourite business tools. With the Zapier and SmartSurvey integration, you can gain more insights and make the most of the information you collect.

Surveys: Online vs Paper

We often get asked the question - which is more effective, online or paper surveys? In the current eco-friendly climate, you might immediately jump to the assumption that online surveys are a more efficient, cost-effective way to collect data. However, if your target demographic is not receptive to online questionnaires what are your options?

5 Online Survey New Year's Resolutions

It’s a great idea to make New Year's resolutions. There is no better time than the start of the year to take note of your business practices and spend some time evaluating what is driving success. We thought we would kick off the New Year with a look at how online surveys can help you collect the data you need to manage all business related tasks…

SmartSurvey named in Top 10 Survey Solutions

GetApp recently published its quarterly ranking of the top survey solutions on the market and we are delighted to announce that SmartSurvey is named in the Top 10 of the best survey tools available.

5 Ways of preventing questionnaire fatigue

If you are one of the many companies using online surveys to keep up with consumer trends, it’s important that you are aware of questionnaire fatigue and the different ways to prevent it. With the number of surveys increasing every year, it is key to your success that you make sure you are not wasting your time or marketing budget on collecting data that’s irrelevant.

SmartSurvey shortlisted for British Small Business Awards

We are delighted to announce that SmartSurvey has been shortlisted in two categories of the British Small Business Awards 2017 - Online Business of the Year and Small Business of the Year.

Save a survey as a template

Time is money, so the saying goes, and it should be used as productively as possible. So, sometimes it is useful to re-use surveys that you have spent hours creating. This guide shows you how to save a survey as a template to use again, maybe numerous times, or share with your work colleagues...

How to implement a Customer Satisfaction Survey

Customer satisfaction is essential for organisations to grow in today’s fast changing business environment. Gathering feedback via surveys can be a powerful management tool, so here we take an in-depth look at how to implement a customer satisfaction survey.

Advantages of Using Likert Scale Questions

A Likert scale is an orderly scale from which respondents choose the option that best supports their opinion. It can be used to measure someone's attitude by measuring the extent to which they agree or disagree with a particular question or statement.