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questionnaire software

SmartSurvey Christmas Opening Hours

On behalf of everyone at SmartSurvey, we would like to wish you a Happy Holiday and prosperous New Year! We look forward to continue to provide survey solutions in 2017 and just wanted to share with you the SmartSurvey office opening hours that will be in effect over the Christmas holiday period.

That’s a Wrap – The Top 6 Online Survey Tips from 2016

We’re almost at the end of the year. To review some of the best bits of 2016, we have taken a look back at what you found most interesting. Here, we revisit some of your favourite blog posts and new feature updates the team at SmartSurvey have successfully rolled out over the past 12 months. Below, we have compiled a summary of the top 6 online survey tips from 2016…

Looking for an Alternative to FluidSurveys?

FluidSurveys services have been terminated and customers have been asked to move over to SurveyMonkey. We are going to look at the reasons you may wish to find a viable alternative FluidSurveys…

The Importance of Keeping Survey Responses Confidential

When conducting online surveys, confidentiality is always an important consideration. Online survey responses must be kept confidential and within the parameters of The Data Protection Act. Reassuring respondents, who are participating in your surveys, that the information they are giving will remain confidential is of the utmost importance and setting their minds at rest about this will improve your survey response rates.

Smartest Types of Online Forms

SmartSurvey is not just for generating online surveys, you can create useful online forms as well that will help you collect essential information for your business. Forms enable the efficient and accurate collection of relevant information required to allow you to make smart decisions and manage business related tasks. Read on to find out more about what types of online forms you can create and how to set them up in a few simple steps…

Recognising the Difference Between Rating and Ranking Questions

Many people struggle to understand the distinct difference between rating questions and ranking questions in online surveys, yet it is vital that you know how to tell them apart in order to conduct proper research. In this blog post, we’ll look at the pros and cons of each question and the best use of them in your online surveys…

The Benefits of Using Quality Consumer Panels for Online Research

Businesses have to use all the tools at their disposal to ensure customers are happy with the product and service they receive. Although online research and quality consumer panels have some shortcomings, the benefits generally outweigh the downsides. It is important to understand the drawbacks, so to help, we have put together this Guide to Consumer Panels to help you to better determine whether it is the right tool for your needs…

SmartSurvey Software Helping to Service the Coffee Industry

Espresso Service, an independent national coffee equipment company, provides nationwide maintenance and breakdown coverage for most types of coffee machines. Their aim is to enable vendors to serve the perfect cup of coffee. Read on to find out how SmartSurvey software helps them gather customer feedback in order to streamline services and keep the coffee pouring!

Measure Employee Loyalty by Creating an Employee Loyalty Survey

An employee loyalty survey is an essential tool for organisations to measure the extent of employee allegiance and to identify areas where improvements can be made. The success of every business lies with its employees. Use online surveys to increase employee productivity, engagement and retention rates …

Create Online Business Surveys

Would you like to be sure that you are making the right business decisions? Are you tasked with driving your organisation forward? Have you considered conducting an online survey for your business? If you have answered ‘Yes’ to any of these questions, your organisation could benefit from a range of online survey features for both basic and advanced research. Read on to find out more…