How Patient Feedback can Help Drive Improvement

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency department at hospitals; from dental practices to maternity teams; all health care providers have a responsibility to listen and respond based on patient experiences. Here we delve deeper into the importance of patient feedback and how it can help you make essential changes…

(more…)

Read More

Case Study: Effective Online Survey Solutions

Effective survey solutions used by SmartSurvey customers like Norfolk County CouncilNorfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences.

  • Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes.
  • Externally, the Council gathers data from a range of sources and uses the feedback to develop services for the local community.

(more…)

Read More

Public Sector Surveys Case Study: Using Online Surveys for Public Consultation

Public Sector SurveyHealthEast, the local name for Great Yarmouth and Waveney Clinical Commissioning Group (CCG), frequently carry out Public Sector surveys to gather feedback. HealthEast work in partnership with other organisations, such as local councils and the voluntary sector, to improve the health and well-being of the residents of Great Yarmouth and Waveney. (more…)

Read More