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patient feedback

Changes coming to NHS Friends and Family Tests.

Changes coming to NHS Friends and Family Tests.

The “Friends and Family Test” (FFT) has played a vital role in gathering feedback for NHS organisations for several years. We’ve been proud to supply a number of NHS organisations with an online solution for their FFT surveys, so of course, it’s a field we pay close attention to.

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How Patient Feedback can Help Drive Improvement

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency department at hospitals; from dental practices to maternity teams; all health care providers have a responsibility to listen and respond based on patient experiences. Here we delve deeper into the importance of patient feedback and how it can help you make essential changes…