SmartSurvey named in list of Best Survey Software

capterra-featured-top20-survey-badge

We are proud to announce that SmartSurvey is listed in Capterra’s updated Top 20 Most Popular Survey Software list. There are hundreds of survey solutions listed on Capterra, so flying in at number seven is impressive! Whatever your reason for collecting data, our advanced software can help you design surveys, collect responses and analyse the results in a few easy steps . Capterra help millions of consumers find the best business software and we were delighted to receive their feedback…

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SmartSurvey Achieve Cyber Essentials Plus Certification

Secure Surveys
Cyber Security

At SmartSurvey, we recognise the importance of secure surveys and protecting systems, networks and data in cyber space.  We are proud to announce that we are certified and fully compliant with the Cyber Essentials Plus Scheme. It is vital for organisations to protect themselves from online cyber threats and the Cyber Essentials scheme ensures SmartSurvey is 100% proactive with their approach to risk management. Find out more about cyber security certification and procedures we have in place…

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Smartest Types of Online Forms

SmartSurvey is not just for generating online surveys, you can create useful online forms as well that will help you collect essential information for your business. Forms enable the efficient and accurate collection of relevant information required to allow you to make smart decisions and manage business related tasks. Read on to find out more about what types of online forms you can create and how to set them up in a few simple steps…

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Alton Towers Delight Visitors by using Customer Surveys to find out What Will Make Them Smile (or Scream)

Alton Towers
Customer Surveys

We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort, operated by Merlin Entertainments, is a theme park, water park, and hotel complex. Read on to find out how customer surveys help to create unique, memorable and rewarding visitor experiences for millions of people… (more…)

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5 Steps to Create Customer Service Surveys

Last week we posted information on the reasons to use Customer Service Surveys. In this blog, we have compiled an easy to follow guide to demonstrate how to build a short customer focused survey. By surveying your customers, you will be able to measure satisfaction levels and identify any roadblocks that prevent customers making a repeat purchase or recommending you to others. Let’s get started…

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Listen to Your Workforce Through Employee Surveys

A great way to improve efficiency, performance, and satisfaction in the workplace, is by listening to your employees; one way that a business might opt to do this, is via employee surveys. Not only can you ask open and closed ended questions, but with multiple choice questions, you can also find out what most employees are thinking, with a simple answer.

Find out what has to change

Open ended questions, where you allow employees to add their own response, is a great way to find out what they think about the workplace, policies, superiors, and co workers. Not only do they have the opportunity to give their opinion, and to let the business know what is being done right (and wrong), it also allows them to provide suggestions, where things can change, for a more “employee friendly” workplace. (more…)

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How to Create a Survey for Your Market Research

When it comes to market research, it is important to use surveys, and ask questions to your possible customers, to know what they want in a product. Depending on who your target audience is, what kind of product or services your business sells, and what information you would like to get from your target audience, are all factors that will influence the content and questions which are going to be asked, in the surveys that you create.

Determine the extent of the survey

The first step is to define the boundaries of the survey. The size of your market respondents, the demographics, and the type of questions all have to be decided before you create a survey. You also have to determine which aspects of the market you want to investigate, and find out where the best location is to reach that specific audience. Sometimes mailing out surveys works best, with other respondents it might be better to do an online research study; determine all of these factors before you hand the survey out. (more…)

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How To Successfully Create An Online Survey

An online survey is an effective and economical tool for getting valuable inputs, feedback and insights that can help shape the direction of your business. How well a survey is designed and how much participation it gets decides the quality of the information that it provides. Knowing how to successfully create an online survey is, therefore, an essential requirement. Here are some tips that will help you create effective and useful surveys. (more…)

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Satisfaction Questionnaires

A customer is the most important entity in a business and their satisfaction plays an important role in promoting your business. Good services to customers are the lifeline in any business. With every customer who is satisfied, your business will likely win many more customers by either recommendations or referrals from the happy and satisfied customers. If you don’t take good care of your customers your competitors certainly will. Before you compile a list of satisfaction questions you should consider the objectives of the survey.
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