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feedback questionnaires

Changes coming to NHS Friends and Family Tests.

Changes coming to NHS Friends and Family Tests.

The “Friends and Family Test” (FFT) has played a vital role in gathering feedback for NHS organisations for several years. We’ve been proud to supply a number of NHS organisations with an online solution for their FFT surveys, so of course, it’s a field we pay close attention to.

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The Value of Market Research

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficial for any organisation to take a look to see what will drive success and a good place to start is to assess the value of market research. A well-designed online survey is the best method of learning what you are doing well and how you can improve it. Find out more about how to conduct successful market research…

How Anthony Nolan use SmartSurvey to securely gather accurate data

Anthony Nolan,  a charity that helps to save and improve the lives of people with blood cancer, use SmartSurvey to securely gather accurate data for review and prompt analysis. We spoke with Louise Nazir, Operations Business Manager at Anthony Nolan to find out how the charity uses online survey software…

Parkinson's UK join SmartSurvey

Parkinson’s UK joined SmartSurvey in January 2015 in order to manage their online survey needs. We spoke with Luis Perpetuo, Head of Involvement and Inclusion at Parkinson’s UK to find out how they use SmartSurvey to conduct internal research and to communicate with over 38,000 members of the organisation…

The Best Survey Tools for Research

Creating and sending online surveys has never been easier. There are many great survey tools for research, ranging from free to paid plans. We are going to take a look at some of the best and highlight some of the advanced features and benefits they can provide for you…

Smartest Types of Online Forms

SmartSurvey is not just for generating online surveys, you can create useful online forms as well that will help you collect essential information for your business. Forms enable the efficient and accurate collection of relevant information required to allow you to make smart decisions and manage business related tasks. Read on to find out more about what types of online forms you can create and how to set them up in a few simple steps…

How Research Can Help Shape Marketing Strategy [Infographic]

Research is a vital addition to any B2B and B2C marketing toolkit. Successful companies are developing their business strategy – with the aid of data – to make marketing decisions that drive business growth. Market research works because of the importance of making evidence-based decisions. For insight into the importance of customer research, check out our infographic...

How Patient Feedback can Help Drive Improvement

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency department at hospitals; from dental practices to maternity teams; all health care providers have a responsibility to listen and respond based on patient experiences. Here we delve deeper into the importance of patient feedback and how it can help you make essential changes…

Visit us at Civil Service Live in London

We are attending Civil Service Live 2016 in London on Tuesday 12 and Wednesday 13 July! What is Civil Service Live? I hear you asking: An annual programme of learning events organised by the Cabinet Office, is the answer. And we will be there showcasing how to be more connected to your target audiences through online surveys. Read on to find out more about data storage, security, mobile responsiveness and multi-language features…

Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on...