A happy, engaged workforce is the backbone of a successful business. By gathering real-time feedback via employee surveys and monitoring progress, you can measure employee engagement and gather real insight to improve your company performance & culture. Find out how to give your employees a voice that will help you drive positive change…
An employee loyalty survey is an essential tool for organisations to measure the extent of employee allegiance and to identify areas where improvements can be made. The success of every business lies with its employees. Use online surveys to increase employee productivity, engagement and retention rates …
Enabling the Human Resources (HR) department to gather honest feedback is a key part of gauging employee satisfaction. A happy workforce will not only increase retention rates but develop productivity and reduce the costs for recruitment. Online surveys can provide HR professionals with valuable insights that can help them get to grips with some of their main challenges. The use of online questionnaires provides a quick, anonymous option to regularly gather and then securely store confidential feedback. Here are examples of some uses for surveys…
We are attending Civil Service Live 2016 in London on Tuesday 12 and Wednesday 13 July!
What is Civil Service Live? I hear you asking: An annual programme of learning events organised by the Cabinet Office, is the answer. And we will be there showcasing how to be more connected to your target audiences through online surveys. Read on to find out more about data storage, security, mobile responsiveness and multi-language features…
Norfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences.
- Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes.
- Externally, the Council gathers data from a range of sources and uses the feedback to develop services for the local community.
A great way to improve efficiency, performance, and satisfaction in the workplace, is by listening to your employees; one way that a business might opt to do this, is via employee surveys. Not only can you ask open and closed ended questions, but with multiple choice questions, you can also find out what most employees are thinking, with a simple answer.
Find out what has to change
Open ended questions, where you allow employees to add their own response, is a great way to find out what they think about the workplace, policies, superiors, and co workers. Not only do they have the opportunity to give their opinion, and to let the business know what is being done right (and wrong), it also allows them to provide suggestions, where things can change, for a more “employee friendly” workplace. (more…)
A customer is the most important entity in a business and their satisfaction plays an important role in promoting your business. Good services to customers are the lifeline in any business. With every customer who is satisfied, your business will likely win many more customers by either recommendations or referrals from the happy and satisfied customers. If you don’t take good care of your customers your competitors certainly will. Before you compile a list of satisfaction questions you should consider the objectives of the survey.
If you want to improve staff morale and productivity, you should consider using employee satisfaction surveys for small businesses. Yes, it may seem like a tedious task to your staff, and some would even call it inaccurate and highly unproductive. However, research has shown that people want employee surveys for small businesses because it allows them to have a voice, even if it is an anonymous one. (more…)
Among surveys conducted to yield data on diverse aspects of products, services etc., employee survey types are important as they establish the satisfaction of employees – the building blocks of a company. When a company strives to keep the level of employee satisfaction and relies on the employee survey method along with other measures, greater productiveness is achieved, which is instrumental in enhancing company profits. And vice versa, with dissatisfied employees, the benefits for a company are decreased.
Anonymous employee satisfaction surveys is of primary significance. With anonymously filled surveys, respondents do not have to worry about retribution. Therefore they can be expected to provide truthful answers. They can be sincere about rules and measures introduced by their employers that do not enjoy popularity among the staff. Without employee survey anonymity, respondents would worry about expressing their negative or critical opinion, lest that would lead to negative reactions on part of their employers. When employees are directly asked about their opinions on company rules they do not approve of, they either make up lies as evasive replies or praise these rules. Opinions that are not sincere are not beneficial in an employee survey. (more…)
Satisfaction surveys are the tools that enable businesses to connect with their audiences. The opportunities to connect with customers after having direct contact with them are the basis for obtaining valuable opinions and suggestions. To make connections more efficient, the survey goals should be identified. Companies should decide on the kind of information they want to obtain from such satisfaction surveys, and then adhere to that goal.