<iframe src="//www.googletagmanager.com/ns.html?id=GTM-KC3JWW" height="0" width="0" style="display:none;visibility:hidden">

customer surveys

Running surveys: repeat value from deploying the same survey multiple times

Running surveys: repeat value from deploying the same survey multiple times

Attitudes can change rapidly. So, if you are using the data from your online survey findings to make key strategic decisions, it’s critical to ensure they accurately reflect the current views of your audience.

Read More

5 Online Survey New Year's Resolutions

It’s a great idea to make New Year's resolutions. There is no better time than the start of the year to take note of your business practices and spend some time evaluating what is driving success. We thought we would kick off the New Year with a look at how online surveys can help you collect the data you need to manage all business related tasks…

Customer Satisfaction Surveys - Why they are Important?

Many organisations are aware that customer satisfaction is the most important asset they have. However, gathering feedback from consumers on a regular basis is not always seen as a priority, sometimes because no one is quite sure how to do it. We take a closer look at how online surveys can help you to understand your customers and improve loyalty…

The Best Survey Tools for Research

Creating and sending online surveys has never been easier. There are many great survey tools for research, ranging from free to paid plans. We are going to take a look at some of the best and highlight some of the advanced features and benefits they can provide for you…

How to get the Right Survey Audience for your Online Questionnaire

Do you need to reach a specific survey audience, but don't have the people in your address book? Would guaranteed responses help you with your research? You’ve spent time and resources on designing a state-of-the-art survey, but your efforts will be wasted unless you get the number of respondents needed to meet the survey objectives. Read on to find out how to get targeted audiences to take part in your survey…

Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on...

Case Study: Saving Money and Time with SmartSurvey Online Forms

Our customer, a national utilities provider, runs an industry apprenticeship programme recruiting and training apprentices into many roles across the organisation. Applications for the programme are completed using SmartSurvey Online Forms that enable the efficient and accurate collection of all relevant information required.

Creating Product Research Surveys

Product research surveys are essential if you want to collect feedback about your products from key stakeholders. The data captured from surveys will help you to shape future product design, improve your current offerings and ultimately deliver a product that brings true value to your customers. Honest customer feedback is also your most relevant endorsement of your current offering, it can, however, be the first indicator that something needs to change.

Successful Surveys – Your 5 Point Guide

Successful surveys are the key to understanding what an audience is thinking. The insight gained from an online survey can instantly empower a range of significant decisions. Research can influence changes to business strategy, product development, employee engagement policy and add weight to medical study and analysis. You might fully understand the benefits that well designed research can have and want to begin right away, but what is the best way to get started?

Improve Business by Creating a Satisfaction Survey!

Did you know that you can improve your business by creating a satisfaction survey, which gives you deeper insights into your customers' needs and desires which, in turn, allows you to create a better and more profitable customer experience? The good news is that it is now easier to do this than ever before thanks to powerful online software such as SmartSurvey which takes care of all the vital components of accumulating customer data so you can put it on autopilot. Here are some of the ways you...