How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on tips on creating Customer Feedback Surveys…
Glover Stanbury, a firm of Chartered Accountants based in Barnstaple in Devon, utilise effective internal practices within their business to ensure they can reduce survey cost, go the “extra mile” and add value for their customers. Additional reports, generated from data gathered, can pinpoint financial dynamics and identify key indicators, leading to increased profits. (more…)
Last year we rolled out an update to SmartSurvey to add the functionality to quickly create surveys using the Net Promoter Score survey question. We thought it might be a good time to revisit the benefits of NPS as there is a consensus of opinion that it is a leading indicator of growth, making it a valuable asset to your company!
By calculating your customer’s NPS® score, you can learn what they think, how willing they are to recommend your services to others and to generally get a better understanding of their satisfaction rates. Read on to learn how to use Net Promoter Score effectively…
Norfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences.
- Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes.
- Externally, the Council gathers data from a range of sources and uses the feedback to develop services for the local community.
HealthEast, the local name for Great Yarmouth and Waveney Clinical Commissioning Group (CCG), frequently carry out Public Sector surveys to gather feedback. HealthEast work in partnership with other organisations, such as local councils and the voluntary sector, to improve the health and well-being of the residents of Great Yarmouth and Waveney. (more…)
Product research surveys are essential if you want to collect feedback about your products from key stakeholders. The data captured from surveys will help you to shape future product design, improve your current offerings and ultimately deliver a product that brings true value to your customers. Honest customer feedback is also your most relevant endorsement of your current offering, it can, however, be the first indicator that something needs to change.
The hospitality and travel industry rely mainly on customer satisfaction reviews and reputation for securing business. With the growth of social media and online communities, consumers will quite readily provide negative feedback via forums, websites or personal accounts. In contrast, happy customers tend not to provide positive feedback as frequently but simply become repeat customers. (more…)
Did you know that you can improve your business by creating a satisfaction survey, which gives you deeper insights into your customers’ needs and desires which, in turn, allows you to create a better and more profitable customer experience? The good news is that it is now easier to do this than ever before thanks to powerful online software such as SmartSurvey which takes care of all the vital components of accumulating customer data so you can put it on autopilot.
Here are some of the ways you can improve your business by creating a satisfaction survey: (more…)
A customer is the most important entity in a business and their satisfaction plays an important role in promoting your business. Good services to customers are the lifeline in any business. With every customer who is satisfied, your business will likely win many more customers by either recommendations or referrals from the happy and satisfied customers. If you don’t take good care of your customers your competitors certainly will. Before you compile a list of satisfaction questions you should consider the objectives of the survey.
There are various online surveys available that allow you to truly understand how your customers feel about the various parts of your operations. By using customer satisfaction surveys, you are able to adequately measure whether your products, prices and business venue is appreciated and suitable, whether any problems are resolved quickly and whether the service received is as expected. And those are but a few of the benefits of using customer satisfaction surveys.
Traditionally, these surveys (more…)