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customer satisfaction

Measuring Your Net Promoter Score

Measuring Your Net Promoter Score

The only way to measure your Net Promoter Score is to collect data from your customers. After making the decision to pursue NPS tracking as a part of your customer satisfaction strategy then you need to make a decision. You need to decide on the best way to engage your customers so that you can get their responses.

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How to Calculate Net Promoter Score

How to Calculate Net Promoter Score

Calculating a Net Promoter Score can seem daunting at first, but in this blog, we’ll explain a little of the methodology behind the score, and show you an excel formula for calculating it.

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What is Net Promoter Score, and do you need one?

What is Net Promoter Score, and do you need one?

What is Net Promoter Score? Net Promoter Score® is a standardised metric that businesses and other organisations use to measure customer satisfaction. It’s based on the idea that the key indicator of satisfaction with a product or service is whether a customer will recommend that a friend, family member, or colleague use or purchase it.

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Popup Surveys made simple

Popup surveys are a powerful feature available to our Enterprise users. As an organisation, you are the experts on what your customers are looking for and the service they expect to receive. But, it’s always useful to dig a bit deeper to find out a little more, and what’s better than getting opinion straight from the horse’s mouth? Popup surveys can help you find the answers that you are looking for! Read on to learn more about the benefits and how to set them up…

How to implement a Customer Satisfaction Survey

Customer satisfaction is essential for organisations to grow in today’s fast changing business environment. Gathering feedback via surveys can be a powerful management tool, so here we take an in-depth look at how to implement a customer satisfaction survey.

5 Customer Satisfaction Survey Mistakes

A well-designed customer satisfaction survey can provide your organisation with essential insight that will help you compete in today’s competitive market. By listening and acting on feedback you can improve your customer UX which will increase referrals and keep consumers coming back for more.

The Value of Market Research

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficial for any organisation to take a look to see what will drive success and a good place to start is to assess the value of market research. A well-designed online survey is the best method of learning what you are doing well and how you can improve it. Find out more about how to conduct successful market research…

Customer Satisfaction Surveys - Why they are Important?

Many organisations are aware that customer satisfaction is the most important asset they have. However, gathering feedback from consumers on a regular basis is not always seen as a priority, sometimes because no one is quite sure how to do it. We take a closer look at how online surveys can help you to understand your customers and improve loyalty…

Why You Need a Customer Satisfaction Survey

Companies tend to thrive in business when they manage to achieve a consistent rate of happy customers. A customer satisfaction survey is the best tool at your disposal to measure what they like or dislike and how they rate the customer service they received. It is also essential to find out if there is any dissatisfaction and what the reasons for it are.

The Best Survey Tools for Research

Creating and sending online surveys has never been easier. There are many great survey tools for research, ranging from free to paid plans. We are going to take a look at some of the best and highlight some of the advanced features and benefits they can provide for you…