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case studies

How Anthony Nolan use SmartSurvey to securely gather accurate data

Anthony Nolan,  a charity that helps to save and improve the lives of people with blood cancer, use SmartSurvey to securely gather accurate data for review and prompt analysis. We spoke with Louise Nazir, Operations Business Manager at Anthony Nolan to find out how the charity uses online survey software…

Parkinson's UK join SmartSurvey

Parkinson’s UK joined SmartSurvey in January 2015 in order to manage their online survey needs. We spoke with Luis Perpetuo, Head of Involvement and Inclusion at Parkinson’s UK to find out how they use SmartSurvey to conduct internal research and to communicate with over 38,000 members of the organisation…

SmartSurvey Software Helping to Service the Coffee Industry

Espresso Service, an independent national coffee equipment company, provides nationwide maintenance and breakdown coverage for most types of coffee machines. Their aim is to enable vendors to serve the perfect cup of coffee. Read on to find out how SmartSurvey software helps them gather customer feedback in order to streamline services and keep the coffee pouring!

Alton Towers Delight Visitors by using Customer Surveys to find out What Will Make Them Smile (or Scream)

Customer Surveys We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort, operated by Merlin Entertainments, is a theme park, water park, and hotel complex. Read on to find out how customer surveys help to create unique, memorable and rewarding visitor experiences for millions of people…

How IKEA Increased Response Rates with SMS Surveys

IKEA use SMS Surveys IKEA is the world’s largest furniture retailer offering a wide range of well-designed, functional home furnishing products at affordable prices. They use SmartSurvey’s advanced survey software to engage with consumers in order to get instant feedback that they can act on to improve long-term customer satisfaction. We spoke with Alastair Ross, Customer Fulfilment Manager about how surveys have helped develop IKEA’s business strategy…

Case Study: Using Online Forms for Consistent, Accurate Data Capture

Glover Stanbury, a firm of Chartered Accountants based in Barnstaple in Devon, utilise effective internal practices within their business to ensure they can reduce survey cost, go the “extra mile” and add value for their customers. Additional reports, generated from data gathered, can pinpoint financial dynamics and identify key indicators, leading to increased profits.

Case Study: Effective Online Survey Solutions

Norfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences. Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes. Externally, the Council gathers data from a range...

Public Sector Surveys Case Study: Using Online Surveys for Public Consultation

HealthEast, the local name for Great Yarmouth and Waveney Clinical Commissioning Group (CCG), frequently carry out Public Sector surveys to gather feedback. HealthEast work in partnership with other organisations, such as local councils and the voluntary sector, to improve the health and well-being of the residents of Great Yarmouth and Waveney.