Espresso Service, an independent national coffee equipment company, provides nationwide maintenance and breakdown coverage for most types of coffee machines. Their aim is to enable vendors to serve the perfect cup of coffee. Read on to find out how SmartSurvey software helps them gather customer feedback in order to streamline services and keep the coffee pouring!
The team at Espresso Service have been serving the Coffee Industry since 1987. They understand that coffee machines represent a large capital investment to their client’s business and are an essential element of safeguarding customer loyalty.
With over 35 engineers stretching across the UK, the central team at Espresso Service needed a way to securely and accurately gather feedback. The information they need to collect includes;
- Servicing requests and feedback
- Client satisfaction feedback
- Recording of hours worked by staff
- Data collection for equipment management
By using SmartSurvey online survey software, they can distribute questionnaires and get instant feedback from outlets and engineers across the country, leaving nothing to chance.
The Benefits of SmartSurvey Software
The team of Espresso Service engineers receive regular training updates to ensure that they are ‘coffee experts’ and use online forms to report on progress. Consistent monitoring means the quality of service delivered, for every major type of machine, is constant and reliable. From a single user SmartSurvey account, Espresso Service can create forms for HR use which can be sent out to engineers to track the number of hours worked and overtime accrued.
“SmartSurvey has designed and created an easy to use tool that enables us to consolidate information with a remote workforce, in a few easy steps”, – Dan Sewell, Chief Operating Officer
Creating online forms and surveys, using SmartSurvey software, enables Espresso Service to gather information quickly and securely from their team. Information about equipment, protective clothing, stock usage and even site surveys can be compiled consistently and accurately.
“The team at SmartSurvey are professional and deal with any enquiries I have very promptly. The fact that SmartSurvey is compliant with UK & EU data protection laws means that we have peace of mind that our data is stored securely and safely”.
To discover why companies of all sizes use SmartSurvey, visit our Case Study page on the website.