When it comes to customer experience, there’s a huge disconnect between how companies perceive what they are providing and what customers feel they are getting.
We are thrilled to have received yet more accolades for our survey software, after scooping three major awards with coveted, Software-as-a-Service business review specialist SaaSworthy.com. Having..
Whatever survey you are looking to create and distribute, you’ll want to know what sample size you need to reach in order to achieve a desired level of accuracy in your results.
Unsatisfied customers can be extremely costly to your business. According to a recent study up to 80% of customers would be prepared to switch companies after a poor service experience. So, it..
According to a recent Gartner study, more than two-thirds of companies now compete primarily on the basis of customer experience – up from just over a third in 2010. These findings reveal that..
Sampling bias is something that can easily creep into surveys when the methods used unwittingly favour certain outcomes over others. While it is something that can be committed by even the most..
If you logged in to SmartSurvey recently you may have noticed the small banner asking you to take part in a feedback survey. If you did, we would like to say a big thank-you! We’ve been hard at..
With today’s more crowded and competitive markets Customer Experience (CX) has never been more important. In fact, according to in-depth studies from research consultants such as Walker, by as..
Latest tech accolade caps a series of award wins during the Summer of 2019
Having worked hard to create your online survey, you will want to ensure the highest levels of audience engagement. A healthy response rate and a large volume of survey data will enable you to..
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