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Savvy business leaders enhance customer satisfaction by tracking several mission-critical key performance indicators (KPIs).

Businesses lose valuable loyal customers every day. To remedy this..

No matter what type of business you run, the ability to better understand your market, customers and employees is critical to your growth and future success. But you can’t do this unless you have..

We’ve been working hard this year on a thorough overhaul of the SmartSurvey app and this week we’ve started beta testing on a new version of the export tool which promises to be a huge step..

While most of you are likely to be familiar with the benefits of using surveys to gather customer feedback, how many of you have used them to improve your employee recruitment and retention? 

No matter what questions you need to get answers for, you’ll know that the more responses you can get, the higher your chances of obtaining quality insights from which you can take meaningful..

Survey data and the impactful insights it can provide to help inform your decision making, offers one of the most powerful tools for your business. It’s an asset lauded by Forrester, who claim in..

When you are looking to launch a new product to market, it’s essential to be able to approximate the potential sales opportunity available to you and determine the size of market you can..

In our final piece examining data issues in the online survey industry as we count down to Brexit, we explore data security. Similarly, to the apprehension businesses have over data collection..