Blog

A few months ago we wrote an article exploring the changing consumer behaviour in light of Covid 19, a new study from Brandwatch, has reinforced many of the issues we discussed, and demonstrated..

From Customer Satisfaction (CSAT) and Customer Effort Score (CES) to Customer Lifetime Value (CLV), Churn Rate and Retention Rate. Beyond the Net Promoter Score® there are now many more metrics..

We’re thrilled to be recognised as a Category Leader* for the performance of our survey software, in a freshly published report from leading business software discovery platform specialists,..

The most crucial element of any organisation is its customers. Typically, the more customers you have, the more successful your business. And the best way to retain and gain more customers is to..

In this post we're exploring how you can use screening questions to improve the quality of your survey data. Regardless of the objective of your survey you want to ensure the insight you capture..

Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it to be more important than a product and its price. With..

We’re delighted to have once again been recognised for our survey software’s performance and high customer satisfaction scores, with a triple-award win with Business Software and Services Review..

We’re excited to announce that we’ve been shortlisted as a finalist under the Customer Centric Organisation category for this year’s UK Business Awards, which will be judged by a panel of industry..