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    Create Online Business Surveys

    Would you like to be sure that you are making the right business decisions? Are you tasked with driving your organisation forward? Have you considered conducting an online survey for your business? If you have answered ‘Yes’ to any of these questions, your organisation could benefit from a range of online survey features for both basic and advanced research. Read on to find out more…

    Successful businesses in the current marketplace need to be agile. Today’s fast-paced change means real-time information is essential to guide your decision-making. To make successful decisions and shape your marketing strategy, you need access to relevant, useable and up-to-date information.


    Create Online Business Surveys Create Online Business Surveys


    SmartSurvey has a vast range of features specifically designed for you to create effective surveys with ease. This will allow you to collect the data you need to make smart decisions.

    Our most popular Business Plan is designed with both small and medium size businesses in mind. Starting with two user accounts, you can plan, create and conduct effective research with other departments, increasing collaboration amongst team members.

    Secure, Fully Branded Business Surveys

    Our Business Plan members benefit from unlimited questions and responses, perfect for large research projects and ongoing benchmarking. You have access to over 35 different questions types, with advanced logic and customisation options. The plan will provide your business with everything it needs to carry out research to gather actionable data.

    With a Business Plan, you get all the features included in our Pro Plan, plus many additional advanced features including:

    • Multi-user management - allowing multiple users, within the same organisation, to use SmartSurvey without having to share an account. You can set specific permissions for certain users
    • Text analysis – identify patterns in open text responses and transfer any qualitative answers into actionable data. Read our User Guide to get started
    • File upload question type - allow your respondents to upload files into your survey as part of their response. You can view the attached files within the results section after downloading them
    • Advanced question & page logic – streamline your surveys to help increase completion rates and provide more accurate, meaningful data
    • Advanced cross-tab report – compare the relationship between variables and see how different groups of people responded to survey questions
    • Enhanced security settings – You can enable SSL (TLS) encryption on any of your surveys and allow users different survey functionality permissions
    • API Access - get access to secure survey data for use in your own applications. For more information, read our comprehensive guide to help you start working with the SmartSurvey API
    • Integrate through Zapier - connect to multiple apps using Zapier, enabling you to send your data to where it needs to be

    Top Tips for Using Business Surveys

    Conduct Market Research: The process of conducting market research using an online survey is the fastest, most accurate and secure method available. It’s simple to get started. There is no need to upload any computer software and your survey design will be compatible with mobile devices.

    Measure Customer Satisfaction: Businesses should regularly use feedback in order to measure and meet the needs of their existing customers. Opinion can also be used to develop the level of trust and build confidence in the brand. Surveys will help you understand the expectations of your customers and target users, in order to develop your product and service offering and drive your business forward. Using SmartSurvey to conduct online customer satisfaction surveys will improve the way your business performs.

    Measure Net Promoter Score: NPS is a simple and effective way to measure customer loyalty and can be added to any online survey that you create. Results will allow management teams to make well-informed business decisions. SmartSurvey will do all the work for you. If you use the pre-set Net Promoter Score survey question when creating your questionnaire using SmartSurvey, then we will do the calculation for you.  Your NPS will automatically be displayed in the results of the survey using this question.

    Develop Product Lines: Businesses cannot afford to stand still. Developing and diversifying product ranges will help you grow. A well thought-out product development strategy can help establish your company as an industry leader. By surveying existing consumers, you can implement a plan for moving into new markets.

    Test New Concepts: Assess consumer response to product ideas with concept testing surveys. You can trial your ideas before bringing them to the market. This pro-active strategy can help save time and money across all marketing projects, from designing ad campaigns to product launches.

    Increase Employee Engagement: Higher levels of employee engagement lead to increased productivity. By surveying your staff you can demonstrate that you understand their needs and act upon negative trends before they escalate.

    Can I Buy Responses?

    If you are looking for a certain group of respondents to take your survey, then we can provide instant access to over 20 million respondents, in over 70 countries. Our Consumer Panels service lets you choose the criteria of the consumer panel and set the amount of responses you need. This is a great service for testing out ideas, getting targeted feedback and for establishing a clear understanding of your market.

    Personalised, Support and Advice

    Our Business Plan members benefit from having an experienced UK based support team at the end of the phone. The knowledgeable team are on hand to help solve any queries you may have and provide expert advice to make sure that you get the most from SmartSurvey. You can contact us via email, free phone or live online chat anytime during UK trading hours.

    Security and Data Protection

    We guarantee that all of the data you provide or collect is only accessed by you. We understand the importance of keeping your data safe and secure and are proud of being compliant with Data Protection and EU Privacy laws. Our experienced team take security and data protection seriously and work continually to ensure our systems are up to date. SmartSurvey is ISO27001:2013 accredited and Cyber Essentials Plus certified.

    What if I want to Change my Plan?

    We are flexible and user-friendly at SmartSurvey! Business Plan members can upgrade or downgrade by contacting your account manager.

    How Much does it Cost?

    The SmartSurvey Business Plan is billed at £50 month-to-month or £540 annually (you are receiving 10% discount by paying annually), - all prices are subject to VAT. We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice, but only on annual subscriptions.

    To learn more about the SmartSurvey Business Plan or any of our other plans, please get in touch with our friendly team.

    Increase insight & make informed decisions

    Create online surveys with our user-friendly yet advanced software.


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    About Author

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    Phil Cleave

    Phil is part of the Content team at SmartSurvey and has over 20 years experience in the PR and Comms sector writing for Tech Companies.

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