Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency department at hospitals; from dental practices to maternity teams; all health care providers have a responsibility to listen and respond based on patient experiences. Here we delve deeper into the importance of patient feedback and how it can help you make essential changes…
Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your research? You’ve spent time and resources on designing a state-of-the-art survey, but your efforts will be wasted unless you get the number of respondents needed to meet the survey objectives. Read on to find out how to get targeted audiences to take part in your survey…
A customer is the most important entity in a business and their satisfaction plays an important role in promoting your business. Good services to customers are the lifeline in any business. With every customer who is satisfied, your business will likely win many more customers by either recommendations or referrals from the happy and satisfied customers. If you don’t take good care of your customers your competitors certainly will. Before you compile a list of satisfaction questions you should consider the objectives of the survey.
Patient satisfaction surveys are incredibly important tools to make sure your health care organisation is working properly. We are going through very difficult economic times and this is felt acutely across the NHS. Hospitals, GP surgeries, PCTs, Acute Trusts and all other medical facilities have to make cuts in difficult places. At the same time, they continue to have a duty of care towards the ill and infirm.
How Patient Satisfaction Surveys Can Help
Patient satisfaction surveys can help in finding out where there are potential areas to make cuts. At the initial stage, healthcare users can be asked what parts they feel are unnecessary. Once cuts have been made, further patient satisfaction surveys can demonstrate whether these cuts have had any negative effect and if there are ways to improve the situation. (more…)