Create Online Business Surveys

Would you like to be sure that you are making the right business decisions? Are you tasked with driving your organisation forward? Have you considered conducting online business surveys? If you have answered ‘Yes’ to any of these questions, your organisation could benefit from a range of online survey features for both basic and advanced research. Read on to find out more…

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Affordable Online Survey Software with Added Features

Following on from our post about our Free Basic online survey account, we are now turning our focus to our Pro Account and the benefits of signing up. You need to send an online survey to gather data, you have identified your goals, started to design your survey and suddenly had a light bulb moment! This research is important, you need to generate responses quickly, then export and analyse the data to meet your stated objectives. So you ask yourself, “How can I get all the features I need and stay within my budget”?

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How to get the Right Survey Audience for your Online Questionnaire

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your research? You’ve spent time and resources on designing a state-of-the-art survey, but your efforts will be wasted unless you get the number of respondents needed to meet the survey objectives. Read on to find out how to get targeted audiences to take part in your survey…

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Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on tips on creating Customer Feedback Surveys…

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Net Promoter Score Survey – how can I use it?

Last year we rolled out an update to SmartSurvey to add the functionality to quickly create surveys using the Net Promoter Score survey question. We thought it might be a good time to revisit the benefits of NPS as there is a consensus of opinion that it is a leading indicator of growth, making it a valuable asset to your company!

By calculating your customer’s NPS® score, you can learn what they think, how willing they are to recommend your services to others and to generally get a better understanding of their satisfaction rates. Read on to learn how to use Net Promoter Score effectively…

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