Affordable Online Survey Software with Added Features

Following on from our post about our Free Basic online survey account, we are now turning our focus to our Pro Account and the benefits of signing up. You need to send an online survey to gather data, you have identified your goals, started to design your survey and suddenly had a light bulb moment! This research is important, you need to generate responses quickly, then export and analyse the data to meet your stated objectives. So you ask yourself, “How can I get all the features I need and stay within my budget”?

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Sign Up For a Free Online Survey Account

Surveys can pro-actively help organisations and individuals in many ways such as gauging customer experience, improving existing processes, benchmarking employee engagement and reducing costs. The adoption of online survey software is growing daily and, if you have a need to collect data, you could be signed up with a free online survey account in minutes. Here is a quick guide to getting started and some answers to frequently asked questions…
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Visit us at Civil Service Live in London

We are attending Civil Service Live 2016 in London on Tuesday 12 and Wednesday 13 July!

What is Civil Service Live? I hear you asking: An annual programme of learning events organised by the Cabinet Office, is the answer. And we will be there showcasing how to be more connected to your target audiences through online surveys. Read on to find out more about data storage, security, mobile responsiveness and multi-language features…

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How to get the Right Survey Audience for your Online Questionnaire

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your research? You’ve spent time and resources on designing a state-of-the-art survey, but your efforts will be wasted unless you get the number of respondents needed to meet the survey objectives. Read on to find out how to get targeted audiences to take part in your survey…

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Alton Towers Delight Visitors by using Customer Surveys to find out What Will Make Them Smile (or Scream)

Alton Towers
Customer Surveys

We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort, operated by Merlin Entertainments, is a theme park, water park, and hotel complex. Read on to find out how customer surveys help to create unique, memorable and rewarding visitor experiences for millions of people… (more…)

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5 Steps to Create Customer Service Surveys

Last week we posted information on the reasons to use Customer Service Surveys. In this blog, we have compiled an easy to follow guide to demonstrate how to build a short customer focused survey. By surveying your customers, you will be able to measure satisfaction levels and identify any roadblocks that prevent customers making a repeat purchase or recommending you to others. Let’s get started…

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Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on tips on creating Customer Feedback Surveys…

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SmartSurvey shortlisted for Technology Innovator Award

We are delighted to announce that we have been shortlisted for Corporate Vision’s 2016 Technology Innovator Award.

Corporate Vision shine the spotlight on individuals, departments and companies who are developing and sharing technology that enhance and fundamentally alter the business world for the better. Read on to find out more about why we were shortlisted….

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