SmartSurvey Showcase Software at the British Embassy in Prague

It has been a busy time in the SmartSurvey office! The team were invited to visit the British Embassy in Prague to showcase our products at the British-Czech Smart Data conference. We also attended the Cotswold Life Business Awards lunch to accept an award we won, plus we announced that we were winners in the Corporate Vision 2016 Technology Awards for Best International SaaS Provider 2016 – UK. Phew – all in a week’s work! As you can see we are busy and, therefore, are looking for talented individuals to join our team. Read on to learn more about the opportunities available…

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Affordable Online Survey Software with Added Features

Following on from our post about our Free Basic online survey account, we are now turning our focus to our Pro Account and the benefits of signing up. You need to send an online survey to gather data, you have identified your goals, started to design your survey and suddenly had a light bulb moment! This research is important, you need to generate responses quickly, then export and analyse the data to meet your stated objectives. So you ask yourself, “How can I get all the features I need and stay within my budget”?

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The Ultimate Guide for Online Survey Tips

5 top tips for this, 10 useful tips for that! Is your inbox full of online survey tips for creating questionnaires that you never really get round to reading? Sometimes, it can be beneficial to have a handy go-to guide to remind you of the steps you need to follow to help you conduct meaningful research. Creating surveys should not be complicated! So, to assist you with your research, we thought it would be helpful to share some best practice tips for creating an online survey that will help you reach your goals…

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Visit us at Civil Service Live in London

We are attending Civil Service Live 2016 in London on Tuesday 12 and Wednesday 13 July!

What is Civil Service Live? I hear you asking: An annual programme of learning events organised by the Cabinet Office, is the answer. And we will be there showcasing how to be more connected to your target audiences through online surveys. Read on to find out more about data storage, security, mobile responsiveness and multi-language features…

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How to get the Right Survey Audience for your Online Questionnaire

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your research? You’ve spent time and resources on designing a state-of-the-art survey, but your efforts will be wasted unless you get the number of respondents needed to meet the survey objectives. Read on to find out how to get targeted audiences to take part in your survey…

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Alton Towers Delight Visitors by using Customer Surveys to find out What Will Make Them Smile (or Scream)

Alton Towers
Customer Surveys

We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort, operated by Merlin Entertainments, is a theme park, water park, and hotel complex. Read on to find out how customer surveys help to create unique, memorable and rewarding visitor experiences for millions of people… (more…)

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5 Steps to Create Customer Service Surveys

Last week we posted information on the reasons to use Customer Service Surveys. In this blog, we have compiled an easy to follow guide to demonstrate how to build a short customer focused survey. By surveying your customers, you will be able to measure satisfaction levels and identify any roadblocks that prevent customers making a repeat purchase or recommending you to others. Let’s get started…

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Customer Feedback Surveys

How well is your customer support team doing? How great is your customer service? Wouldn’t it be helpful to know if you are meeting customer expectations with your products and services? Surveys are really the best way to find this out. By distributing online customer feedback questions you can measure the quality of your support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business. Read on for some helpful tips on tips on creating Customer Feedback Surveys…

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