Human Resources & Employee Satisfaction Surveys

Enabling the Human Resources (HR) department to gather honest feedback is a key part of gauging employee satisfaction. A happy workforce will not only increase retention rates but develop productivity and reduce the costs for recruitment. Online surveys can provide HR professionals with valuable insights that can help them get to grips with some of their main challenges. The use of online questionnaires provides a quick, anonymous option to regularly gather and then securely store confidential feedback. Here are examples of some uses for surveys…

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Listen to Your Workforce Through Employee Surveys

A great way to improve efficiency, performance, and satisfaction in the workplace, is by listening to your employees; one way that a business might opt to do this, is via employee surveys. Not only can you ask open and closed ended questions, but with multiple choice questions, you can also find out what most employees are thinking, with a simple answer.

Find out what has to change

Open ended questions, where you allow employees to add their own response, is a great way to find out what they think about the workplace, policies, superiors, and co workers. Not only do they have the opportunity to give their opinion, and to let the business know what is being done right (and wrong), it also allows them to provide suggestions, where things can change, for a more “employee friendly” workplace. (more…)

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Satisfaction Questionnaires

A customer is the most important entity in a business and their satisfaction plays an important role in promoting your business. Good services to customers are the lifeline in any business. With every customer who is satisfied, your business will likely win many more customers by either recommendations or referrals from the happy and satisfied customers. If you don’t take good care of your customers your competitors certainly will. Before you compile a list of satisfaction questions you should consider the objectives of the survey.
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The Importance of Using Employee Surveys within Small Businesses

If you want to improve staff morale and productivity, you should consider using employee satisfaction surveys for small businesses. Yes, it may seem like a tedious task to your staff, and some would even call it inaccurate and highly unproductive. However, research has shown that people want employee surveys for small businesses because it allows them to have a voice, even if it is an anonymous one. (more…)

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The Importance of Anonymity in Employee Surveys

Among surveys conducted to yield data on diverse aspects of products, services etc., employee survey types are important as they establish the satisfaction of employees – the building blocks of a company. When a company strives to keep the level of employee satisfaction and relies on the employee survey method along with other measures, greater productiveness is achieved, which is instrumental in enhancing company profits. And vice versa, with dissatisfied employees, the benefits for a company are decreased.

Anonymous employee satisfaction surveys is of primary significance. With anonymously filled surveys, respondents do not have to worry about retribution. Therefore they can be expected to provide truthful answers. They can be sincere about rules and measures introduced by their employers that do not enjoy popularity among the staff. Without employee survey anonymity, respondents would worry about expressing their negative or critical opinion, lest that would lead to negative reactions on part of their employers. When employees are directly asked about their opinions on company rules they do not approve of, they either make up lies as evasive replies or praise these rules. Opinions that are not sincere are not beneficial in an employee survey. (more…)

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Connect with Your Audience Through Satisfaction Surveys

Satisfaction surveys are the tools that enable businesses to connect with their audiences. The opportunities to connect with customers after having direct contact with them are the basis for obtaining valuable opinions and suggestions. To make connections more efficient, the survey goals should be identified. Companies should decide on the kind of information they want to obtain from such satisfaction surveys, and then adhere to that goal.

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Questions You Shouldn’t Include in a Survey

Online surveys are extremely popular marketing tools to obtain feedback on their products or services. But there can be psychological harm caused to some respondents, so there are recommendations to provide respondents with the possibility to skip an online survey question or questions or to withdraw from the survey they are filling. This is a possibility which guarantees high quality data, as bored or offended respondents can complete false replies.

Each online survey question is aimed to ask for specific important information. But there can be sections of respondents, such as vulnerable populations, or groups sensitive to specific topics, so when designing online surveys, online survey question content should be assessed to avoid causing embarrassment or offending some respondents. This is especially valid for questions which can hurt certain groups religious beliefs, or questions which can be interpreted as sexual discrimination.

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Use Employee Satisfaction Surveys to Find Out Employee Happiness

If your staff turnover rates are not good, there is clearly something wrong within your company. The question is how do you find the problem and eradicate it without losing staff and without gaining any more? Without a drastic plan of action, the solution is simple; to increase staff retention you must start to use employee satisfaction surveys.

These surveys are designed to get a conclusive answer of how happy employees are within their job and environment. The employee satisfaction surveys differ from the job satisfaction questionnaires. The job satisfaction focuses on the individual and whether they are happy in their particular role, however the employee satisfactions surveys will play a more general part. This will cover general satisfaction of the entire company and the running of it.

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