When conducting surveys, it’s sometimes necessary to collect sensitive online survey data. The new General Data Protection Regulations (GDPR) will enforce specific requirements for processing personal data of subjects residing in the EU, and it is essential to abide by the changes.

We regularly receive a range of support questions from both new and existing customers asking for survey advice. We are always happy to cover as much as we can but we thought it might be useful to highlight some of the most common questions we get asked. 

With 25 May and the General Data Protection Regulation getting ever-closer, we conducted a GDPR readiness survey to find out from our users if they were aware of some of the tools available from SmartSurvey to help them comply with the new data laws.

We are thrilled to announce that we are a Digital Business of the Year National Finalist in the FSB Celebrating Small Business Awards, and we will be heading to London for the Grand Final in May.

Popup surveys are a powerful feature available to our Enterprise users. As an organisation, you are the experts on what your customers are looking for and the service they expect to receive. But, it’s always useful to dig a bit deeper to find out a little more, and what’s better than getting opinion straight from the horse’s mouth? Popup surveys can help you find the answers that you are looking for! Read on to learn more about the benefits and how to set them up…

A student research project is a big part of every student’s life and carrying out good research is an essential part of the process. If you have to complete a dissertation as part of your degree, then online survey software could be the tool you need to score top marks!

The General Data Protection Regulation (GDPR) is not far away and will place a strong burden on organisations to protect data! If you use online surveys to collect any kind of personal information, you need to know how to create GDPR compliant surveys. This guide will show you how in a few simple steps!

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SmartSurvey just got a lot more connected – find out how we have updated our Zapier integration! SmartSurvey connects with 1,000+ apps on Zapier, including Salesforce, Office 365, Google Sheets, and Hubspot allowing you to automatically send information from survey responses to your other favourite business tools. With the Zapier and SmartSurvey integration, you can gain more insights and make the most of the information you collect.

We are proud to announce that SmartSurvey has been named as 'Digital Business of the Year' at the ‘Celebrating Small Business Awards’ for the South West, hosted by the Federation of Small Businesses. We were delighted to be present at the final that took place at Somerset County Cricket Club, which was attended by all the finalists from the area.

We often get asked the question - which is more effective, online or paper surveys? In the current eco-friendly climate, you might immediately jump to the assumption that online surveys are a more efficient, cost-effective way to collect data. However, if your target demographic is not receptive to online questionnaires what are your options?