You may have noticed we’ve recently made a number of updates to the SmartSurvey App.
The “Friends and Family Test” (FFT) has played a vital role in gathering feedback for NHS organisations for several years. We’ve been proud to supply a number of NHS organisations with an online solution for their FFT surveys, so of course, it’s a field we pay close attention to.
SMS is a survey distribution channel that often gets overlooked. Maybe because it can feel a little old-fashioned, with thoughts of old Nokia phones and so on, but in reality, it’s a powerful tool to use as part of your customer service surveys. Let’s take a look at why that is, and what SMS can do for you.
If you’re looking to add something extra to your customer satisfaction surveys, then here are five tips for you that we’ve put together based on our own experiences and feedback received from our clients.
Software as a Service, also known as SaaS, has been a growing market for a long time now, and that growth shows no sign of slowing down (Which is good for us, because we’re a SaaS business). That growth recently led Satatista to predict a market value of 125 billion dollars by the end of the year. The increased opportunities that come with operating in a growing market also bring greater challenges, particularly in terms of being noticed and being distinctive. Using interactive elements as part...
If you’ve been reading our other blog posts on the subject of Net Promoter Scores, then by now you should be feeling pretty confident about using it as a metric. However, one question that comes up a lot, because it’s the hardest to answer, is “What is a good NPS anyway?”. There are a few reasons why this is can be a deceptive complex question, so we’ll look at each of them, and detail some of the options available for dealing with this.
The only way to measure your Net Promoter Score is to collect data from your customers. After making the decision to pursue NPS tracking as a part of your customer satisfaction strategy then you need to make a decision. You need to decide on the best way to engage your customers so that you can get their responses.
What is Net Promoter Score? Net Promoter Score® is a standardised metric that businesses and other organisations use to measure customer satisfaction. It’s based on the idea that the key indicator of satisfaction with a product or service is whether a customer will recommend that a friend, family member, or colleague use or purchase it.