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Author: Rich Tysoe

Measuring Your Net Promoter Score

Measuring Your Net Promoter Score

The only way to measure your Net Promoter Score is to collect data from your customers. After making the decision to pursue NPS tracking as a part of your customer satisfaction strategy then you need to make a decision. You need to decide on the best way to engage your customers so that you can get their responses.

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How to Calculate Net Promoter Score

How to Calculate Net Promoter Score

Calculating a Net Promoter Score can seem daunting at first, but in this blog, we’ll explain a little of the methodology behind the score, and show you an excel formula for calculating it.

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Matter of Focus Choose SmartSurvey

Matter of Focus Choose SmartSurvey

We’re always delighted when an organisation chooses SmartSurvey, and even more so when they decide to tell everyone why they chose us.

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What is Net Promoter Score, and do you need one?

What is Net Promoter Score, and do you need one?

What is Net Promoter Score? Net Promoter Score® is a standardised metric that businesses and other organisations use to measure customer satisfaction. It’s based on the idea that the key indicator of satisfaction with a product or service is whether a customer will recommend that a friend, family member, or colleague use or purchase it.

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Using Online Surveys to Track Customer Effort Scores.

Using Online Surveys to Track Customer Effort Scores.

Customer Effort Surveys can be an effective approach to collecting customer feedback. They are simple to set up and analyse, and flexible. They’re effective because they focus on a specific element of customer experience that’s been shown to be key in predicting returning business. They're based on the idea that by making your business easier to deal with, customers will be more likely to return, but how do you work out how to do that? With online surveys of course....

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9 Things We Learned In 2018

9 Things We Learned In 2018

With the year coming to a close, we thought it would be a good point to take a step back, and look over some of the things that made us sit up and take notice over the past 12 months. 2018's been a memorable year for a huge number of reasons,  some specific to us, and some that made headlines around the world. So join us as we take a look back at 2018.

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Christmas Quiz: How to make your own.

Christmas Quiz: How to make your own.

Have you taken this Year’s SmartSurvey Christmas quiz? This post is going to explain some of the features we used to make it fun and interactive, and show some of SmartSurvey’s features that sometimes we don’t talk much about. It’ll be best if you take the quiz first, but we aren’t going to have any spoilers in this post.

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Introducing The Marketplace.

Introducing The Marketplace.

The Marketplace is a new section of the app where you can find information about some of the other products and services we offer. It’s accessible from the dashboard or from the “Account” menu in the app navigation bar. We’ve added it because quite often, when we’ve told customers about these options, they’ll say that they never knew that we offered them. So, it seems a good idea to put that information right at the fingertips of our customers.

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We’ve Updated the My Surveys Page

We’ve Updated the My Surveys Page

The “My Surveys” page is one of the most important parts of the SmartSurvey App, as it’s a key hub page for each user. It’s therefore important that this page works as well as it can, which is why we’ve been running a beta test of a new layout over the last few months. The results of that testing phase have now been rolled out to all users, in the form of a brand new “My Surveys” page, designed to make it even easier and faster for you to manage, sort, and edit your surveys. Here’s a run-down...

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