Blog

Whether you’re looking to collect feedback on training and staff satisfaction, or lighter subjects such as your employees’ office snack preferences with a view to purchasing a vending machine...

We’re excited to announce that we have reached the finals for the internationally acclaimed Software-as-a-Service Awards (SaaS), which will be judged by a panel of industry experts towards the end..

A few months ago we wrote an article exploring the changing consumer behaviour in light of Covid 19, a new study from Brandwatch, has reinforced many of the issues we discussed, and demonstrated..

From Customer Satisfaction (CSAT) and Customer Effort Score (CES) to Customer Lifetime Value (CLV), Churn Rate and Retention Rate. Beyond the Net Promoter Score® there are now many more metrics..