Blog

Whether you’re an HR Manager looking to improve your employees’ skills, or a training provider wanting to enhance the quality and relevance of your course, you’ll both want to know how well your..

Success in today’s overcrowded marketplace relies on fully understanding your customer needs, wants and expectations, with your ongoing dialogue and the relationships you build with your audience..

Savvy business leaders enhance customer satisfaction by tracking several missi

on-critical key performance indicators (KPIs).

Businesses lose valuable loyal customers every day. To remedy this..

No matter what type of business you run, the ability to better understand your market, customers and employees is critical to your growth and future success. But you can’t do this unless you have..

We’ve been working hard this year on a thorough overhaul of the SmartSurvey app and this week we’ve started beta testing on a new version of the export tool which promises to be a huge step..

While most of you are likely to be familiar with the benefits of using surveys to gather customer feedback, how many of you have used them to improve your employee recruitment and retention? 

No matter what questions you need to get answers for, you’ll know that the more responses you can get, the higher your chances of obtaining quality insights from which you can take meaningful..