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26 Sep

customer surveys Online Surveys customer experience

Best Practice to Build Effective Customer Experience Surveys

According to a recent Gartner study, more than two-thirds of companies now compete primarily on the basis of customer experience – up from just over a third in 2010. These findings reveal that..

Phil Cleave
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24 Sep

Online Surveys Sampling bias Consumer panels

Ways to avoid sampling bias in surveys

Sampling bias is something that can easily creep into surveys when the methods used unwittingly favour certain outcomes over others. While it is something that can be committed by even the most..

Phil Cleave
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18 Sep

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Customer Feedback Survey Follow-up

If you logged in to SmartSurvey recently you may have noticed the small banner asking you to take part in a feedback survey. If you did, we would like to say a big thank-you! We’ve been hard at..

Rich Tysoe
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17 Sep

Customer Satisfaction Survey Net Promoter Score NPS customer experience

Looking beyond Net Promoter Score to measure customer experience

With today’s more crowded and competitive markets Customer Experience (CX) has never been more important. In fact, according to in-depth studies from research consultants such as Walker, by as..

Phil Cleave
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12 Sep

Fresh Award Win Highlights SmartSurvey’s Growing Presence in Global Online Survey Software Market

Latest tech accolade caps a series of award wins during the Summer of 2019

Phil Cleave
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10 Sep

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Increase the volume of survey data you collect from respondents

Having worked hard to create your online survey, you will want to ensure the highest levels of audience engagement. A healthy response rate and a large volume of survey data will enable you to..

Phil Cleave
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04 Sep

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Running surveys: repeat value from deploying the same survey multiple times

Attitudes can change rapidly. So, if you are using the data from your online survey findings to make key strategic decisions, it’s critical to ensure they accurately reflect the current views of..

Phil Cleave
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04 Sep

SmartSurvey product updates SmartSurvey news survey tools

SmartSurvey App Development Update

You may have noticed we’ve recently made a number of updates to the SmartSurvey App.

Rich Tysoe

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