According to a recent Gartner study, more than two-thirds of companies now compete primarily on the basis of customer experience – up from just over a third in 2010. These findings reveal that..
According to a recent Gartner study, more than two-thirds of companies now compete primarily on the basis of customer experience – up from just over a third in 2010. These findings reveal that..
Sampling bias is something that can easily creep into surveys when the methods used unwittingly favour certain outcomes over others. While it is something that can be committed by even the most..
If you logged in to SmartSurvey recently you may have noticed the small banner asking you to take part in a feedback survey. If you did, we would like to say a big thank-you! We’ve been hard at..
With today’s more crowded and competitive markets Customer Experience (CX) has never been more important. In fact, according to in-depth studies from research consultants such as Walker, by as..
Latest tech accolade caps a series of award wins during the Summer of 2019
Having worked hard to create your online survey, you will want to ensure the highest levels of audience engagement. A healthy response rate and a large volume of survey data will enable you to..
Attitudes can change rapidly. So, if you are using the data from your online survey findings to make key strategic decisions, it’s critical to ensure they accurately reflect the current views of..
You may have noticed we’ve recently made a number of updates to the SmartSurvey App.
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