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SMS for Customer Satisfaction Surveys

SMS for Customer Satisfaction Surveys

SMS is a survey distribution channel that often gets overlooked. Maybe because it can feel a little old-fashioned, with thoughts of old Nokia phones and so on, but in reality, it’s a powerful tool to use as part of your customer service surveys. Let’s take a look at why that is, and what SMS can do for you.

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Why Employee Surveys Help Boost Business Performance

Why Employee Surveys Help Boost Business Performance

Given the findings of a recent Harvard Business Review study citing a 31% increase in productivity among happy employees - gauging staff morale and knowing what needs implementing to drive positive change has never been more crucial to your future success.

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5 Ways to Improve Your Customer Satisfaction Surveys

5 Ways to Improve Your Customer Satisfaction Surveys

If you’re looking to add something extra to your customer satisfaction surveys, then here are five tips for you that we’ve put together based on our own experiences and feedback received from our clients.

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Using Interactive Content to Drive Leads for a SaaS Business

Using Interactive Content to Drive Leads for a SaaS Business

Software as a Service, also known as SaaS, has been a growing market for a long time now, and that growth shows no sign of slowing down (Which is good for us, because we’re a SaaS business). That growth recently led Satatista to predict a market value of 125 billion dollars by the end of the year. The increased opportunities that come with operating in a growing market also bring greater challenges, particularly in terms of being noticed and being distinctive. Using interactive elements as part...

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What Is A Good Net Promoter Score?

What Is A Good Net Promoter Score?

If you’ve been reading our other blog posts on the subject of Net Promoter Scores, then by now you should be feeling pretty confident about using it as a metric. However, one question that comes up a lot, because it’s the hardest to answer, is “What is a good NPS anyway?”. There are a few reasons why this is can be a deceptive complex question, so we’ll look at each of them, and detail some of the options available for dealing with this.

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