The only way to measure your Net Promoter Score is to collect data from your customers. After making the decision to pursue NPS tracking as a part of your customer satisfaction strategy then you need to make a decision. You need to decide on the best way to engage your customers so that you can get their responses.
Calculating a Net Promoter Score can seem daunting at first, but in this blog, we’ll explain a little of the methodology behind the score, and show you an excel formula for calculating it.
We’re always delighted when an organisation chooses SmartSurvey, and even more so when they decide to tell everyone why they chose us.
What is Net Promoter Score? Net Promoter Score® is a standardised metric that businesses and other organisations use to measure customer satisfaction. It’s based on the idea that the key indicator of satisfaction with a product or service is whether a customer will recommend that a friend, family member, or colleague use or purchase it.