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SmartSurvey change of Company Name

If you are already a client or supplier of SmartSurvey, you may have received an email from us letting you know that we have officially changed the company name from Smartline International Limited to SmartSurvey Ltd. The change became effective from 11th April 2016. Read more to find out what this means for you...

Features Spotlight: Default Answers & Page Randomisation

In our latest Feature Spotlight, we focus our attention on Default Answers and Page Randomisation, new advanced features that the team at SmartSurvey have been working on. Read on for more information about how our survey software can help you ask the right questions to the right people and get the most out of your surveys.

Case Study: Using Online Forms for Consistent, Accurate Data Capture

Glover Stanbury, a firm of Chartered Accountants based in Barnstaple in Devon, utilise effective internal practices within their business to ensure they can reduce survey cost, go the “extra mile” and add value for their customers. Additional reports, generated from data gathered, can pinpoint financial dynamics and identify key indicators, leading to increased profits.

Net Promoter Score Survey - how can I use it?

Last year we rolled out an update to SmartSurvey to add the functionality to quickly create surveys using the Net Promoter Score survey question. We thought it might be a good time to revisit the benefits of NPS as there is a consensus of opinion that it is a leading indicator of growth, making it a valuable asset to your company! By calculating your customer’s NPS® score, you can learn what they think, how willing they are to recommend your services to others and to generally get a better...

Case Study: Effective Online Survey Solutions

Norfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences. Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes. Externally, the Council gathers data from a range...

Think ‘mobile’ when it comes to research

The modern day consumer is very engaged with their smartphone, it has become the main device for mobile research and communicating directly with brands, businesses, and friends. When we are in front of the television, walking down the high street, or even asleep, our mobile device is rarely out of arms reach. In fact, 53% of people now check their smartphone within 5 minutes of waking up. We have never depended on an electronic device so much!

Public Sector Surveys Case Study: Using Online Surveys for Public Consultation

HealthEast, the local name for Great Yarmouth and Waveney Clinical Commissioning Group (CCG), frequently carry out Public Sector surveys to gather feedback. HealthEast work in partnership with other organisations, such as local councils and the voluntary sector, to improve the health and well-being of the residents of Great Yarmouth and Waveney.