Have you ever wanted to know what your customers’ opinion of you really is? Do you want to make sure that the reviews they leave you are amazing? Would you like to increase your social networking presence? Online satisfaction surveys can help you to find out just what goes on in your customers’ minds. Knowing this allows you to make sure everybody within your organisation is singing from the same hymn sheet as well, thereby further improving the image your company portrays. Through online...

Customer satisfaction surveys are indispensable tools for modern businesses to help gauge their level of products or services. An online patient satisfaction survey is also gaining increasing importance, as it can help physicians improve their practices by means of learning patients’ opinions and suggestions. The result is improved health care, happier patients and more satisfied physicians who are now confident they deliver adequate services and know what their patients expect, along with...

When you are sending out a email surveys via social media or email, you must avoid spammy subject titles. With spammy subject titles, your message will go straight to a spam box and will not even be seen by your respondents. In the worst case scenario, your email surveys may even get reported, which could lead to potential problems. There are three main tips to follow to ensure your email surveys will not end up in someone’s spam inbox or gets reported. These are:

An effective online questionnaire is as much about the survey demographic as it is about asking the right questions. You may want to select specific demographic responses, or perhaps you want to subdivide the responses you have received according to their demographics. Here are 10 tips to get your survey demographic details right. 1. Know what you want – there is no point asking men about their opinion on how a female hygiene product works on them. 2. Understand how to select specific...

Here are 10 ways to write the most effective survey questions and ensure you get the best data from your survey: 1. Effective survey questions are simple and direct, so that the respondents do not get confused or stuck on a question. Only one interpretation should be possible. 2. Never use a colloquialism or a nuance. This leaves too much room for error. Hence, rather than using “frequently”, use “daily”.

Cross tabulation for analysing data is very important, but only if done the right way and at the right time. Essentially, it measures how different variables related to each other. Each variable has data recorded in a specific table or matrix, and this then compared. Usually, cross tabulation for analysing data involves counting how often certain variables occur, which is known as the frequency. Cross tabulation for analysing data only works with quantitative data. It makes it far easier to...

It is likely that you have heard of online surveys, but you have ever wondered why you should conduct an online questionnaire yourself? Here are 10 reasons as to why it is a great idea. 1. It is easy to conduct an online questionnaire. There is no need for you to spend hours designing templates and going over each and every question, because the templates will all be provided to you and you can customise them too. 2. It is a very cheap option, both in terms of setting up the questionnaire as...

Welcome Welcome to our SmartSurvey Blog. Here you can find useful information about SmartSurvey updates, bug fixes and major upcoming releases. This blog also contains very useful survey related articles which you should find useful. Release Notes We have been hard at work designing and developing new features on SmartSurvey, we wanted to make your experience much more enjoyable by making it easier and less time consuming when conducting online surveys. So we have listed below all the major and...

Too many people use ranking questions and rating questions as if they are one and the same thing. This is quite a serious error, since they are very different. Understanding the difference will also allow you to better grasp when to use each type of question. Rating Questions With rating survey questions, a person is asked to compare two separate parts. Usually, they have to do this on a scale of one to 10, although others prefer one to five or actual terms (very important, important, somewhat...

Never underestimate the value of customer feedback questionnaires. These questionnaires can provide you with all the information you need in terms of providing a fantastic service, an amazing product and outstanding customer liaison. Best of all, customer surveys data can even help you to improve your levels of employee engagement, as it shows your staff where they shine and where there are areas for improvement. Any changes that are made as a result of a customer feedback questionnaire are...

Using surveys is a fantastic way of measuring a whole host of different issues. However, it isn’t as easy as just asking some questions. How to get started with your online survey is all about figuring out what you want to know, who you want to ask and how you are going to ask it. Let’s take a look at how to get started with your online survey.