Patient satisfaction surveys are incredibly important tools to make sure your health care organisation is working properly. We are going through very difficult economic times and this is felt acutely across the NHS. Hospitals, GP surgeries, PCTs, Acute Trusts and all other medical facilities have to make cuts in difficult places. At the same time, they continue to have a duty of care towards the ill and infirm. How Patient Satisfaction Surveys Can Help Patient satisfaction surveys can help in...

More and more organisations turn to distributing online surveys to question their employees and customers or service users. However, in order for the results to be effective and actionable, a large number of responses are needed. So how can you do this effectively? There are, in essence, five ways to do so. Online Survey Effective Distribution #1 – Communication Communication is the key to anything you want to endeavour. Your target audience must know the online questionnaire is available, why...

Once you have conducted a survey and collected your data, it is time to create reports that will tell you what the results of your investigation are. Usually, you can also run online survey reports whilst the questionnaire is still live, to show preliminary results. The best way to have concise reports is by filtering survey responses. There are three main types of filters and it is important to understand them all.

Online questionnaire branding is a fantastic way of increasing the value of your questionnaire. In order to understand this, you must first realise why you are running a survey in the first place. There are many benefits to this type of questionnaire, not in the least that they are a fantastic tool for brand improvement, which is why you should always use branded surveys.

If you intend to create an online questionnaire, there are many benefits to adding images to it. Online survey images can enhance the experience of the respondents, making it easier for them to answer the questions you are posing. Furthermore, it makes the survey more attractive, increasing the likelihood of people actually completing it.

Distributing your online survey on Facebook is already a guarantee for a plethora of possible respondents. Facebook walls are appropriate tools for the posting of online surveys. Surveys posted on Facebook walls of companies improve response rates because of the convenience Facebook users have – they can take the survey right in their favourite social media website. Facebook surveys have a style that corresponds to that type of media and the type of communication accomplished there. They are...

Drafting and testing an online questionnaire is essential before it is launched for respondents. After questionnaires are developed with careful drafting, subsequent testing is one more guarantee that they will efficiently serve the purpose. The process of drafting and testing an online questionnaire should start with the mental framework focused on the essentials. The questions to be drafted should be included if they will provide the data needed. In drafting and testing an online...

White label branding is an increasingly sought after option for companies that want to distribute online questionnaires. Thus they can use outside survey tools and services which are offered for businesses to build such online surveys, and they still create the impression of in house designed surveys that have had no additional outside branding. That is the white label branding service that companies can avail themselves of, to attain efficiency and professionally created questionnaires and...

Questionnaire respondents can be greatly motivated to fill questionnaires, by means of small incentives which make a big difference in boosting their motivation to participate in online surveys. Incentives that can be offered to a questionnaire respondent do not just include monetary ones. Vastly popular respondent incentives offered can also comprise of gifts, or in kind incentives. Respondent incentives matter for questionnaire respondents. But they also contribute for a significant financial...

Maximising online survey response rates is important, because with low response survey response rates there is the risk of obtaining biased responses. What the companies need, as a result of conducting online surveys, is unbiased responses and a high response rate that can help to carry out robust statistical calculations, to get reliable output that can be used to improve their business. The high response rate also enables the obtention of a view on different subgroups, e.g. groups from...

The success of online surveys depends on careful planning and choice of online survey question types. It is essential to pay attention to different survey question types and choose them carefully to make the best impression on respondents. Appropriately chosen question types and features which complement them are essential for online surveys. Multiple choice answers are common in online surveys, and they enable respondents to answer choosing among more than one present answer. Respondents can...

Different types of surveys are used to learn opinions and recommendations of target groups on products or services. There are different questions and answer options included in modern surveys. The opt out option is considered an important feature of surveys, especially in email surveys. When respondents are sent surveys via email, they can choose whether to continue to fill them or ask to be removed from the list of people invited as survey respondents. There are two ways in which they can do...