Case Study: Using Online Forms for Consistent, Accurate Data Capture

Reduced survey cost will add value and improve efficiencyGlover Stanbury, a firm of Chartered Accountants based in Barnstaple in Devon, utilise effective internal practices within their business to ensure they can reduce survey cost, go the “extra mile” and add value for their customers. Additional reports, generated from data gathered, can pinpoint financial dynamics and identify key indicators, leading to increased profits. (more…)

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Net Promoter Score Survey – how can I use it?

Last year we rolled out an update to SmartSurvey to add the functionality to quickly create surveys using the Net Promoter Score survey question. We thought it might be a good time to revisit the benefits of NPS as there is a consensus of opinion that it is a leading indicator of growth, making it a valuable asset to your company!

By calculating your customer’s NPS® score, you can learn what they think, how willing they are to recommend your services to others and to generally get a better understanding of their satisfaction rates. Read on to learn how to use Net Promoter Score effectively…

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Case Study: Effective Online Survey Solutions

Effective survey solutions used by SmartSurvey customers like Norfolk County CouncilNorfolk County Council, the local authority for the county of Norfolk, have chosen UK-based SmartSurvey to provide their online survey solutions. To operate effectively the Council, who provide a wide range of services to the public, continually gather feedback from both internal and external audiences.

  • Internally, surveys are administered to support training & development as well as assisting with the implementation of new internal processes.
  • Externally, the Council gathers data from a range of sources and uses the feedback to develop services for the local community.

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Think ‘mobile’ when it comes to research

The modern day consumer is very engaged with their smartphone, it has become the main device for mobile research and communicating directly with brands, businesses, and friends. When we are in front of the television, walking down the high street, or even asleep, our mobile device is rarely out of arms reach. In fact, 53% of people now check their smartphone within 5 minutes of waking up. We have never depended on an electronic device so much! (more…)

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Public Sector Surveys Case Study: Using Online Surveys for Public Consultation

Public Sector SurveyHealthEast, the local name for Great Yarmouth and Waveney Clinical Commissioning Group (CCG), frequently carry out Public Sector surveys to gather feedback. HealthEast work in partnership with other organisations, such as local councils and the voluntary sector, to improve the health and well-being of the residents of Great Yarmouth and Waveney. (more…)

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