Net Promoter® Score – New Question Type on SmartSurvey

We recently rolled out an update to SmartSurvey to add the functionality to quickly create surveys using the Net Promoter Score question.

You can find a more in-depth explanation of what net promoter scores are on our dedicated page, but just to briefly recap, It’s a measure of how happy your customers are with your business, based on the answer to a single question, asking how likely your customers are to recommend you to friends or colleagues, then distilling the responses into a single score between -100 and 100. (more…)

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