Patient satisfaction surveys are incredibly important tools to make sure your health care organisation is working properly. We are going through very difficult economic times and this is felt acutely across the NHS. Hospitals, GP surgeries, PCTs, Acute Trusts and all other medical facilities have to make cuts in difficult places. At the same time, they continue to have a duty of care towards the ill and infirm.
How Patient Satisfaction Surveys Can Help
Patient satisfaction surveys can help in finding out where there are potential areas to make cuts. At the initial stage, healthcare users can be asked what parts they feel are unnecessary. Once cuts have been made, further patient satisfaction surveys can demonstrate whether these cuts have had any negative effect and if there are ways to improve the situation. (more…)