Making the Most of Carrying Out Patient Satisfaction Surveys

Patient satisfaction surveys are incredibly important tools to make sure your health care organisation is working properly. We are going through very difficult economic times and this is felt acutely across the NHS. Hospitals, GP surgeries, PCTs, Acute Trusts and all other medical facilities have to make cuts in difficult places. At the same time, they continue to have a duty of care towards the ill and infirm.

How Patient Satisfaction Surveys Can Help

Patient satisfaction surveys can help in finding out where there are potential areas to make cuts. At the initial stage, healthcare users can be asked what parts they feel are unnecessary. Once cuts have been made, further patient satisfaction surveys can demonstrate whether these cuts have had any negative effect and if there are ways to improve the situation. (more…)

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5 Effective Means for Distributing Online Surveys

More and more organisations turn to distributing online surveys to question their employees and customers or service users. However, in order for the results to be effective and actionable, a large number of responses are needed. So how can you do this effectively? There are, in essence, five ways to do so.

Online Survey Effective Distribution #1 – Communication

Communication is the key to anything you want to endeavour. Your target audience must know the online questionnaire is available, why you are asking questions and what you intend to do with the results. Don’t forget to communicate your actions and results of these actions too. (more…)

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The Importance of Filtering Your Survey Responses in Your Reports

Once you have conducted a survey and collected your data, it is time to create reports that will tell you what the results of your investigation are. Usually, you can also run online survey reports whilst the questionnaire is still live, to show preliminary results. The best way to have concise reports is by filtering survey responses. There are three main types of filters and it is important to understand them all. (more…)

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Improve Response Rates by Distributing Your Online Survey on Facebook

Distributing your online survey on Facebook is already a guarantee for a plethora of possible respondents. Facebook walls are appropriate tools for the posting of online surveys. Surveys posted on Facebook walls of companies improve response rates because of the convenience Facebook users have – they can take the survey right in their favourite social media website. Facebook surveys have a style that corresponds to that type of media and the type of communication accomplished there. They are more light hearted, sometimes with a touch of humour, to extend the feeling of relaxation and laid back communication. That is another advantage that companies use to distribute online surveys on Facebook. With a laid back style, surveys enjoy greater attraction rates and hence improved response rates.

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The Importance of Drafting and Testing Your Online Questionnaire

Drafting and testing an online questionnaire is essential before it is launched for respondents. After questionnaires are developed with careful drafting, subsequent testing is one more guarantee that they will efficiently serve the purpose.

The process of drafting and testing an online questionnaire should start with the mental framework focused on the essentials. The questions to be drafted should be included if they will provide the data needed. In drafting and testing an online questionnaire, the drafting of interesting questions to begin the questionnaire is a prime requirement. Interesting questions are bound to attract respondents and keep them interested and willing to proceed to the next questions.

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Online Questionnaires and White Label Branding

White label branding is an increasingly sought after option for companies that want to distribute online questionnaires. Thus they can use outside survey tools and services which are offered for businesses to build such online surveys, and they still create the impression of in house designed surveys that have had no additional outside branding.
That is the white label branding service that companies can avail themselves of, to attain efficiency and professionally created questionnaires and inspire respondents by the impression of company created products that lend further assurance and motivation to people taking online questionnaires. Creating questionnaires to be offered to people online is a specific area which requires the expertise and knowledge in questionnaire creation, in order to attract more respondents and thus obtain high response rates.

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Give Respondent Incentives to Take Your Questionnaire

Questionnaire respondents can be greatly motivated to fill questionnaires, by means of small incentives which make a big difference in boosting their motivation to participate in online surveys. Incentives that can be offered to a questionnaire respondent do not just include monetary ones. Vastly popular respondent incentives offered can also comprise of gifts, or in kind incentives.

Respondent incentives matter for questionnaire respondents. But they also contribute for a significant financial difference for companies conducting questionnaires to establish customer’s opinions. The opinion of each questionnaire respondent matters and it is important to ensure a high response rate. When incentives come in to work and motivate more respondents, they lead to higher response rates in smaller amounts of time. In the austere economic conditions for businesses nowadays, that makes a huge difference having in mind the declining budgets for the conduct of questionnaires.

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Maximising Your Online Survey Response Rates

Maximising online survey response rates is important, because with low response survey response rates there is the risk of obtaining biased responses. What the companies need, as a result of conducting online surveys, is unbiased responses and a high response rate that can help to carry out robust statistical calculations, to get reliable output that can be used to improve their business. The high response rate also enables the obtention of a view on different subgroups, e.g. groups from specific regions.
When maximising response rates of online surveys is achieved, such surveys are more representative of the population and of the respondents who use the products and services concerned. That is why high response rates lend confidence and reliability to survey results.

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