Tips on Collecting Sensitive Online Survey Data

In the course of conducting online surveys, it can become necessary to collect sensitive online survey data. Such data can be considered sensitive for different reasons, such as legal, contractual, as well as other business reasons.

One of the methods to collect sensitive data is by means of HTTPS survey links. They are also called secure survey links, with encryption while responses are being provided. The account administrator can set the specific account so that the use of HTTPS links only is possible. Then the information typed into online surveys would have secret passwords or keys for protection.

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Perform In-depth Data Analysis with Online Survey Software

Online survey software is used to achieve more comprehensive in depth data analysis, and it is an economical approach to analysing the data obtained by means of online surveys. Surveys are conducted to improve the market performance of company products or services, and that is why surveys are extremely valuable, meaningful, and resourceful tools. The in depth data analysis achieved with online survey software enables researchers to understand the current market trends, as well as to evaluate the current pros and cons of products and service.

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Using Online Survey Software for Multiple Language Surveys

With the development of the globalisation process, it is becoming increasingly important for companies to be able to capture the feedback offered by customers from different geographic regions, because of the diversity of languages available which impedes the comprehension by respondents of survey questions they are invited to answer. English has become the most dominating language in international communications and business. But when feedback is collected from different geographic regions, there are more advanced online survey software solutions which have multiple language survey capabilities. Some software solutions are even equipped with question libraries containing ready questions, with questions available on a diversity of topics and in all languages.

Online surveys can be designed with multiple languages associated with them, with the aid of appropriate online survey software. Thus a survey becomes a multiple language survey. When a multiple language survey is created, its authors can determine the default language for the specific survey. With the aid of the online survey software, survey creators can generate custom URL which can lead users to begin a survey in a specified language. (more…)

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5 Ways of Preventing Questionnaire Fatigue

It is important to prevent questionnaire fatigue. There is an overwhelming number of surveys which do not manage to collect useful data needed, because they have not managed to keep respondents interested, or they have caused questionnaire fatigue. In addition, this type of fatigue can lead to the skewing of survey results. For these reasons, it is really a must to be able to prevent questionnaire fatigue.

Rule number one to be observed to prevent questionnaire fatigue is not to overdo the surveying. Respondents should not be overloaded with surveys; close track should be kept of the surveys that the company is conducting. If respondents get requests for surveys from more than one company department on one day, that would be annoying and have a negative impact. When online questionnaires are sent frequently, setting up a schedule is essential to avoid asking the same respondent to do a survey every week, for example.

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The Correct Way to Display Rating Scales in Your Online Questionnaire

The problems with the displaying of rating scales are the most frequent hassles in an online questionnaire. That is due to the fact that often survey authors strive to create their own scales, instead of following commonly used and correctly displayed rating scales.

To display rating scales correctly, instead of leaving questions the way they are and trying to create appropriate rating scales, it is better to modify questions to a little extent to make them conforming to common rating scales.

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SmartSurvey Beta Information


The SmartSurvey Beta testing has now ended.
Thanks to all those who took part.

A new version of Smart Survey has now been released and is available to all Smart Survey users.



What does it mean to participate in the SmartSurvey Beta?

You will be helping us build an even better SmartSurvey. Naturally we thoroughly test everything we build, but Beta testers often use software in a unique way which best suits them, this opens up potential weak spots which we as developers could have missed. Besides, the more bugs you help us find, the better the new release will be for everyone involved with SmartSurvey.

The good news is you will be part of a carefully selected group that gets to look at the new version before everyone else does. (more…)

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Using Password Protection in Online Questionnaires

Online questionnaires are great tools of obtaining customer feedback. The password protection feature adds to the usefulness of such means of soliciting opinions. Respondents need to be provided with a password to take questionnaires. Companies can easily add or remove each password, so that they can use the password protection feature really efficiently.

Companies can also use the opportunities to create unique logins or passwords for each respondent that takes the questionnaire, if they deem it is necessary for their online questionnaire. They can use the menu to select named collectors, then they can change the restrictions to enable password protection. The protection is really easy to accomplish. They have to enter the password they have selected, and then they just have to save the new settings to activate the password protection.

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Allow for Easy Tracking by Distributing a Survey Through a Mail List

Email surveys are effective for companies to enable them to gather feedback they need. Companies can take advantage of the opportunity of distributing a survey through a mail list. That can be achieved thanks to complete survey solutions software, to distribute surveys with ease and achieve easy tracking of these email surveys, to collect reliable data from respondents.

Regardless of their scope, whether large or small businesses, companies have mail lists of their customers. These lists can be used not only for advertising. Companies can use them to distribute a survey through a mail list. Customers who have already used the company products and services can be contacted to provide their feedback. The only care that should be taken is not to shower the email addresses included in the lists with excessive amounts of advertisements or with excessive survey requests. Such excessive bothering can annoy and alienate customers who will not be willing to participate in further surveys.

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Choosing the Right Time to Conduct a Questionnaire

When the correct time to conduct a questionnaire is chosen, the effectiveness is undoubtedly achieved to the maximum. Questionnaires conducted when the right time has come generate a large number of responses. It is now universal knowledge that response rates are directly linked to the timing of online questionnaires. The right time is the time when people are most likely to notice such questionnaires and when they have the adequate time to respond to them.

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10 Quick Tips to Improve Your Online Survey Design

Online survey design is an important factor for the appeal of online surveys online. Novices in the field of designing surveys would benefit from a list of quick tips they can apply to enhance the efficiency of their surveys and attract respondents to submit their opinions.

The first tip to follow is to start with the planning. In online survey design, like in all other projects, planning is vital. The planning should take into consideration the key objectives of the specific online survey, and also whether the information to be obtained will be used in critical decision making for the specific business. It is also important to establish whether other employees within the organisation or company have already performed similar surveys.

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