Having previously discussed the background to using age groups in surveys, demographic questions and the pros and cons of demographic segmentation in the first of our two-part series look into '..
Have you ever wondered why age questions are asked on surveys?
Having got to grips with the subject of what is customer experience and why it's important, its key touchpoints and what a great customer experience looks like in the first part of our exploration..
Modern customers no longer base their loyalty solely on price or product, but rather the experience they receive from a company, the ability for organisations to provide a consistent and..
If you operate in a public sector or government organisation, we’re sure there will have been numerous occasions in the past when you’ve had to design surveys and collect data, whether that was..
From unhappiness with their job role, working conditions, relationships with other colleagues or the lack of career progression opportunities, to other factors outside the company such as finding..
Whenever we refer to a brand name definition, we’re essentially talking about the name and attributes associated with a brand that help to identify one seller’s goods or services over another's.
No matter what walk of life we are in asking for feedback is crucial, as without knowing how other people perceive us, we are unable to know what we need to improve in order to grow professionally..
SurveyMoz has been a sister product of SmartSurvey for many years, but the time has come for it to go into a well-deserved retirement. This is going to happen on November 1st, 2020. This means..
One of the biggest challenges to collecting actionable data from online surveys is to collect enough people to take them in the first place. So, any information about the options available to..